THIS WEBSITE COLLECTS VARIOUS TYPES OF INFORMATION, SUCH AS:

• Information provided by you, which may include: your name, address, phone number, email address, billing and/or credit card information etc., which may be used when you purchase products and/or services and to deliver the services you have requested.

• Information automatically collected when visiting our website, which may include cookies, third party tracking technologies and server logs.

This website only collects personal information that you knowingly and willingly provide by way of store purchases, newsletter sign-up forms, restock forms, contact message forms and emails. We use your personal information only for the purpose for which it was requested and any additional uses specifically provided on this site. We may also gather information about the type of browser you are using, IP address or type of operating system to assist us in providing and maintaining superior quality service.

WE MAY COLLECT AND MAKE USE OF YOUR PERSONAL INFORMATION TO:

• Assist in the operation of this website.

• Ensure delivery of the products/services you request.

• Process payments.

• Communicate with you, including by sending you emails about your transactions and service-related announcements.

• Promote our products and services, by sending you marketing emails about products, services and offers.

• Analyse your interactions with our services, so we can tailor our advertising to what we think will interest you.

• Provide you with customised services.

• Ensure the security and integrity of our services.

• Manage our relationships with third-party providers.

• Enforce our Terms and Conditions.

• Protect our and others’ interests, rights and property.

• Comply with applicable legal requirements.

We may share personal information with third-party service providers that perform services on our behalf. For example, to help us provide customer support, send marketing and other communications, assist with data storage, process payments, deliver parcels etc. In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. [Stripe. PayPal. Google. Squarespace. Australia Post.]

We may disclose your personal information if we determine that such disclosure is reasonably necessary to comply with the law, protect our or others’ rights, property or interests (such as enforcing our Terms and Conditions) or prevent fraud or abuse of Violette.

We do not sell your personal information to any third parties.

We take reasonable precautions to maintain adequate physical, administrative and technical security in order to prevent misuse, interference and loss, unauthorised access, modification or disclosure, of the personal information in our possession.

Our e-commerce store is hosted on Squarespace. They provide us with the online e-commerce platform that allows us to sell our products to you. Data you enter on our site is stored through Squarespace's data storage, databases and the general Squarespace application. They store your data on a secure server behind a firewall. For additional information please see Squarespace's privacy policy.

Credit card payments are processed through Stripe. Stripe stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Squarespace's & Stripe's Terms of Service or Privacy Statement.

This website collects personal data to power our site analytics, including: Information about your browser, network, and device; Web pages you visited prior to coming to this website; Your IP address. This information may also include details about your use of this website, including: Clicks; Internal links; Pages visited; Scrolling; Searches; Timestamps. We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit ‘The cookies Squarespace uses’. These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you. These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your: Billing and shipping address; Details relating to your purchase; Email address; Name; Phone number. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including: Information about your browser, network and device; Web pages you visited prior to coming to this website; Web pages you view while on this website; Your IP address. Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalised form.

If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service. This information may include your: Billing and shipping address(es); Details about your orders; Email address; Name; Phone number. We share this information with Squarespace, our website hosting provider, so they can provide website services to us.

You’ll receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur: You enter your email address at checkout, or are logged into your customer account; You add a product which is in stock to your shopping cart; You close your browser or leave this website without completing your purchase. You can unsubscribe from these messages at the bottom of the email. The email will link back to this website, where you can pick up where you left off and complete your purchase.

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.

We may email you with messages about your order or account activity. For example, we may email you to tell you that: You’ve created a customer account; Your customer account password has been reset or updated; You’ve made a purchase; Your order has been posted. It’s not possible to unsubscribe from these messages. We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including: Information about your browser, network, or device; Information about this site and the page you’re viewing on it; Your IP address.

This website contains links to other websites. We do not accept responsibility for any privacy policies, practices and/or procedures of other such websites. We encourage you to be aware when you leave our website and to read the privacy statements of every website that collects personally identifiable information. This Privacy Policy applies only to the information collected by this website.

All users and/or visitors to our website have the option to discontinue receiving communication from us and/or reserve the right to discontinue receiving communications by way of email or newsletters. To discontinue or unsubscribe to our website please send an email that you wish to unsubscribe to hello@violette.au. If you wish to unsubscribe or opt-out from any third party websites, you must go to that specific website to unsubscribe and/or opt-out.

This website is not directed to anyone under the age of 13. We do not knowingly collect or solicit information from anyone under the age of 13. In the event that we learn that we have gathered personal information from anyone under the age of 13 without the consent of a parent or guardian, we will delete that information as soon as possible.

We may update this Privacy Policy from time to time. If we do so, we will post these changes to this website. We encourage you to periodically review our Privacy Policy to stay informed about our information practices.

If you would like to: access, correct, amend or delete any personal information we have about you; register a complaint; or simply want more information about this Privacy Policy, please send an email to hello@violette.au