In order to minimise waste and provide a consistently available catalogue, most of our products are in some part made to order. Due to this, and the hand crafted nature of our products, our order processing and lead times may vary. Please refer to our announcement bar on the home page to see our current production time estimates. In some cases, such as with large or custom orders, we may have longer production lead times.

If you are concerned about receiving your order in a particular time frame, please Contact Us prior to placing your order.

$15 AUD flat rate delivery fee. We currently only accept orders placed for domestic delivery within Australia.

All orders are sent via Australia Post with tracking. Australia Post delivery times may vary and are not guaranteed, but generally you can expect to receive your purchase within 2-10 business days of dispatch, depending on your location. Please note, delivery time frames do not include order processing and production lead times. To avoid disappointment, please allow for extra time when placing your order.

Please make sure you provide the correct delivery address at the checkout. We will not be held responsible for packages that are lost due to incorrect or incomplete customer details.

If you are unable to sign/accept your order delivery at the designated address, it is up to you to pick up your package from the collection point assigned within the given time frame. If you miss your delivery and the order is returned to us, it is your responsibility to cover the cost of the shipping for the order to be re-sent to you.

When your order has been posted, you will receive an email notification from us which will include an Australia Post tracking number. You can use this to check the status of your delivery.

If you would like to cancel or make changes to your order, Contact Us as soon as possible and we will do our best to assist. Please note, changes and cancellations can only be made prior to production of your order being commenced.

RETURNS
Due the hand crafted nature of our products and being such a small studio, at this time we cannot offer any refunds or exchanges on any of our products for simply changing your mind on a purchase.

In the unfortunate event that your order arrives damaged, faulty or doesn’t match the description listed, please get in touch with us soon as possible and we will do our best to work towards a resolution. Kindly send an email to hello@violette.au and we will provide further instructions. Please include:

• Your name and order number
• Proof of purchase
• Reason why you are seeking to return item(s)
• Images showcasing the faulty item(s).

Note, all returned items must be sent back to us unused and in original condition along with all original packaging.

Please bear in mind that due to the hand crafted nature of botanically dyed goods, slight colour differences, imperfections or variations in markings are not considered faulty. Wear and tear such as fraying of ribbons is also to be expected and is not considered a fault.

EXCHANGES & REFUNDS
Returned items that have been received by us and confirmed to have a genuine fault, may be repaired, replaced, exchanged for store credit, or refunded at our discretion. In the case a refund is issued, credit will be applied to your original payment method. Please remember it can take some time for your bank or credit card company to process the funds back.

If you have any questions regarding our Shipping and Returns Policy, please Contact Us.